Partner: Nice inContact Headquarters: Ra’anana, Israel – Salt Lake City, UT for US operations Founded: 1986 Publicly Traded: IPO in 2007. Solution Overview: NICE inContact offers an industry leading service level agreement of 99.999% and have been offering cloud contact center solutions for 14 years. That level of longevity...
Partner: 8x8 Headquarters: San Jose, CA Founded: 1987 Publicly Traded: 8x8 went public in 1997 Quick Description: VoIP Phone Systems, Video, Chat and Contact Center (UCaaS & CCaaS) Solution Overview: Your communication software is a distinct source of speed for your business. It drives the agility and fidelity of all your...
What's the Best Tool? One of my favorite lines in a movie is from "No Country for Old Men". In the movie, one of the main characters uses the phrase, "You pick the one right tool." If you've seen the movie, the outcome for the businessman...
BEK Networks, LLC Partner Highlight Partner: RingCentral Headquarters: Belmont, CA Founded: 1999 Publicly Traded: RingCentral issued its IPO in 2013. Quick Description: Unified Communications as a Service (UCaaS), Contact Center (CCaaS), collaboration, and hosted telephony Solution Overview: RingCentral is passionate about communications and collaboration. The emerging workplace requires a solution that allows teams, partners and customers the ability...
The Value of Working with Partners A few years back we would routinely get the question, "Why don't we just work directly with the manufacturer?" My stock answer was always, "Because I am standing in front of you." I know it was kind of pithy, but...
Last week I watched a piece on CBS News about the 2017 National Teacher of the Year, Sydney Chaffee. Ms. Chaffee is a prime example of what is "right" with America. You could tell that she had a passion for children. However, when asked the...
Article by Faisal Khan. June, 2016 Software-defined WAN is hot, but there are misconceptions about the technology. We cut through the hype. Software-defined WAN has received a lot of buzz of late, for good reason: After all, its slogan is essentially “No more MPLS." That's enough to catch...