BEK Insights

What It Is Voice AI is the combination of speech analytics and quality management. The goal of the platform is to improve the overall customer experience by giving agents more data than ever before. Three of the main benefits of Voice AI include: Transcribe and analyze...

SD-When Over the past 3 years our clients have been pounded with a promise of SD-WAN. It started out as a price panacea that was going to kill MPLS and, of course, every client wanted to know about it. I will not get into the weeds on...

Partner: Observe.AI Headquarters: San Francisco, CA Founded: 2017 Publicly Traded: While Observe.AI is privately held, they have received strong rounds of funding from Scale Venture Partners, Nexus Venture Partners, Steadview Capital, 01 Advisors and Emergent Ventures. Solution Overview: Observe.AI is the future of speech analytics systems for contact centers. Legacy systems can’t keep up...

The Value of Working with Partners   A few years back we would routinely get the question, "Why don't we just work directly with the manufacturer?" My stock answer was always, "Because I am standing in front of you.” I know it was kind of pithy, but...

3 Quick Tips to Save Money on Your Corporate Mobility Tip #1: Get rid of carrier-provided phone insurance Device insurance provided by mobility carriers typically runs around $15 per device. These policies carry a replacement deductible of around $200.00. Insurance carried for a year has already...

Cybersecurity Threats During COVID-19 If you think everyone is taking it easy during COVID-19, you are mistaken. The FBI is reporting that there is a significant spike in activity, both by domestic and international hackers, who look to exploit American businesses. The Crime Complaint Center (IC3)...

5 Steps for Protecting Against Ransomware 1. Patch All Your Systems. Keeping software up to date is annoying, but it's necessary. Make patch management a priority! Many organizations struggle with understanding which systems are out of date, but we have great tools in our portfolio that...

Partner: ACC Business Headquarters: Rochester, NY Founded: ACC Business was acquired by AT&T in 1998. ACC Business was originally founded in 1982 as ACC Telecom. Publicly Traded: ACC Business is owned by AT&T Solution Overview: ACC Business provides all of its customers' access to the AT&T Network, the largest,...

Partner: Nice inContact Headquarters: Ra’anana, Israel – Salt Lake City, UT for US operations Founded: 1986 Publicly Traded: IPO in 2007. Solution Overview: NICE inContact offers an industry leading service level agreement of 99.999% and have been offering cloud contact center solutions for 14 years. That level of longevity...

Partner: 8x8 Headquarters: San Jose, CA Founded: 1987 Publicly Traded: 8x8 went public in 1997 Quick Description: VoIP Phone Systems, Video, Chat and Contact Center (UCaaS & CCaaS) Solution Overview:  Your communication software is a distinct source of speed for your business. It drives the agility and fidelity of all your...