February 2020 Nice inContact Partner Highlight
Partner: Nice inContact
Headquarters: Ra’anana, Israel – Salt Lake City, UT for US operations
Publicly Traded: IPO in 2007.
Solution Overview: NICE inContact offers an industry leading service level agreement of 99.999% and have been offering cloud contact center solutions for 14 years. That level of longevity is unrivaled in the CCaaS space. NICE specializes in giving your business the tools and analytics needed to transform your customer experience and optimize your workforce. Their powerful automation and AI will help streamline service delivery resulting in more revenue for your business.
Quick Description: Contact Center as a Service (CCaaS)
NICE inContact is used by 315,000+ contact center agents across more than 100 countries. They also serve 85 of the Fortune 100. This is a great solution for global and enterprise grade contact center.
NICE inContact was named a Magic Quadrant leader for the 5th consecutive year. You can read that report here.
Is This Solution Right for Me? Is your organization exploring the move to a hosted contact center? NICE inContact gives your agents a full suite of capabilities and the ability to scale due to their cloud-first architecture. NICE inContact’s solution includes the following:
- Integration into your CRM
- Global Availability
- IVR (Interactive Voice Response)
- Historical Reporting and Analytics
- ACD (Automatic Call Distribution)
- Integration into your existing carrier or voice network.
If your organization is exploring the move to cloud communications, please engage our team at BEK Networks for next steps.