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In today’s world, seamless communication and connectivity are more important than ever. Companies with a global presence face the challenge of connecting their locations and teams in regions across the world in a cost-effective and manageable way. It can be cost-prohibitive to implement a single MPLS...

Partner: CloudGenix (now a Palo Alto Networks company) Headquarters: Santa Clara, CA Founded: 2013 Publicly Traded: Palo Alto Networks has been publicly traded since 2012 - PANW Solution Overview: CloudGenix is Magic Quadrant leader for SD-WAN solutions. Legacy WAN architecture lacks the visibility and automation that businesses need to be agile. The branch...

Partner: Nextiva Headquarters: Scottsdale, AZ Founded: 2006 Publicly Traded: Nextiva is privately held Solution Overview: Nextiva is a Unified Communications as a Service (UCaaS) provider. They offer a 99.999% up-time guarantee for their platform. They boast the best customer service in the industry and quick support responses. This makes it an ideal solution for...

It is quite common to hear a vulnerability scan labeled a pen (penetration) test. While both engagements are quite useful, they are not the same. When your organization is shopping for a vendor to provide these services, it is important to understand the complete scope...

Partner: Five9 Headquarters: San Ramon, CA Founded: 2001 Publicly Traded: Five9 issued its IPO in 2014 (FIVN) Solution Overview: Five9 is a born-in-the-cloud contact center solution. This offering is 100% cloud-based and offers the flexibility and features that a traditional on-prem system simply cannot compete with. Agents can log in from anywhere at anytime...

Through my years of working in this industry, I’ve noticed an upward trend of companies outsourcing their Managed IT Help Desk Services and for good reason.  There are several contributing factors as to why companies choose to do this and here are what I consider...

I recently had a conversation with a colleague about our business model.    Try as I may, I could not get them to understand how we operate.  Their experience had been in the traditional VAR model in which VAR's typically sell a handful of key manufacturers...

Partner: Zoom Headquarters: San Jose, CA Founded: 2011 Publicly Traded: Zoom’s IPO was in March 2019 Solution Overview: Zoom is a cloud communication platform. Zoom launched in 2011 as a video conferencing and chat solution. The solution received wide adoption because of its ease of use and reliability. Zoom was also widely adopted by...

What It Is Voice AI is the combination of speech analytics and quality management. The goal of the platform is to improve the overall customer experience by giving agents more data than ever before. Three of the main benefits of Voice AI include: Transcribe and analyze...

SD-When Over the past 3 years our clients have been pounded with a promise of SD-WAN. It started out as a price panacea that was going to kill MPLS and, of course, every client wanted to know about it. I will not get into the weeds on...