Through my years of working in this industry, I’ve noticed an upward trend of companies outsourcing their Managed IT Help Desk Services and for good reason. There are several contributing factors as to why companies choose to do this and here are what I consider...
I recently had a conversation with a colleague about our business model. Try as I may, I could not get them to understand how we operate. Their experience had been in the traditional VAR model in which VAR's typically sell a handful of key manufacturers...
Partner: Zoom Headquarters: San Jose, CA Founded: 2011 Publicly Traded: Zoom’s IPO was in March 2019 Solution Overview: Zoom is a cloud communication platform. Zoom launched in 2011 as a video conferencing and chat solution. The solution received wide adoption because of its ease of use and reliability. Zoom was also widely adopted by...
What It Is Voice AI is the combination of speech analytics and quality management. The goal of the platform is to improve the overall customer experience by giving agents more data than ever before. Three of the main benefits of Voice AI include: Transcribe and analyze...
SD-When Over the past 3 years our clients have been pounded with a promise of SD-WAN. It started out as a price panacea that was going to kill MPLS and, of course, every client wanted to know about it. I will not get into the weeds on...
Partner: Observe.AI Headquarters: San Francisco, CA Founded: 2017 Publicly Traded: While Observe.AI is privately held, they have received strong rounds of funding from Scale Venture Partners, Nexus Venture Partners, Steadview Capital, 01 Advisors and Emergent Ventures. Solution Overview: Observe.AI is the future of speech analytics systems for contact centers. Legacy systems can’t keep up...
The Value of Working with Partners A few years back we would routinely get the question, "Why don't we just work directly with the manufacturer?" My stock answer was always, "Because I am standing in front of you.” I know it was kind of pithy, but...
3 Quick Tips to Save Money on Your Corporate Mobility Tip #1: Get rid of carrier-provided phone insurance Device insurance provided by mobility carriers typically runs around $15 per device. These policies carry a replacement deductible of around $200.00. Insurance carried for a year has already...
Cybersecurity Threats During COVID-19 If you think everyone is taking it easy during COVID-19, you are mistaken. The FBI is reporting that there is a significant spike in activity, both by domestic and international hackers, who look to exploit American businesses. The Crime Complaint Center (IC3)...
5 Steps for Protecting Against Ransomware 1. Patch All Your Systems. Keeping software up to date is annoying, but it's necessary. Make patch management a priority! Many organizations struggle with understanding which systems are out of date, but we have great tools in our portfolio that...