Partner: Observe.AI Headquarters: San Francisco, CA Founded: 2017 Publicly Traded: While Observe.AI is privately held, they have received strong rounds of funding from Scale Venture Partners, Nexus Venture Partners, Steadview Capital, 01 Advisors and Emergent Ventures. Solution Overview: Observe.AI is the future of speech analytics systems for contact centers. Legacy systems can’t keep up...
The Value of Working with Partners A few years back we would routinely get the question, "Why don't we just work directly with the manufacturer?" My stock answer was always, "Because I am standing in front of you.” I know it was kind of pithy, but...
3 Quick Tips to Save Money on Your Corporate Mobility Tip #1: Get rid of carrier-provided phone insurance Device insurance provided by mobility carriers typically runs around $15 per device. These policies carry a replacement deductible of around $200.00. Insurance carried for a year has already...
Cybersecurity Threats During COVID-19 If you think everyone is taking it easy during COVID-19, you are mistaken. The FBI is reporting that there is a significant spike in activity, both by domestic and international hackers, who look to exploit American businesses. The Crime Complaint Center (IC3)...
5 Steps for Protecting Against Ransomware 1. Patch All Your Systems. Keeping software up to date is annoying, but it's necessary. Make patch management a priority! Many organizations struggle with understanding which systems are out of date, but we have great tools in our portfolio that...
Partner: ACC Business Headquarters: Rochester, NY Founded: ACC Business was acquired by AT&T in 1998. ACC Business was originally founded in 1982 as ACC Telecom. Publicly Traded: ACC Business is owned by AT&T Solution Overview: ACC Business provides all of its customers' access to the AT&T Network, the largest,...
Partner: Nice inContact Headquarters: Ra’anana, Israel – Salt Lake City, UT for US operations Founded: 1986 Publicly Traded: IPO in 2007. Solution Overview: NICE inContact offers an industry leading service level agreement of 99.999% and have been offering cloud contact center solutions for 14 years. That level of longevity...
Partner: 8x8 Headquarters: San Jose, CA Founded: 1987 Publicly Traded: 8x8 went public in 1997 Quick Description: VoIP Phone Systems, Video, Chat and Contact Center (UCaaS & CCaaS) Solution Overview: Your communication software is a distinct source of speed for your business. It drives the agility and fidelity of all your...
What's the Best Tool? One of my favorite lines in a movie is from "No Country for Old Men". In the movie, one of the main characters uses the phrase, "You pick the one right tool." If you've seen the movie, the outcome for the businessman...
BEK Networks, LLC Partner Highlight Partner: RingCentral Headquarters: Belmont, CA Founded: 1999 Publicly Traded: RingCentral issued its IPO in 2013. Quick Description: Unified Communications as a Service (UCaaS), Contact Center (CCaaS), collaboration, and hosted telephony Solution Overview: RingCentral is passionate about communications and collaboration. The emerging workplace requires a solution that allows teams, partners and customers the ability...