Author: zeekee

Partner: Observe.AI Headquarters: San Francisco, CA Founded: 2017 Publicly Traded: While Observe.AI is privately held, they have received strong rounds of funding from Scale Venture Partners, Nexus Venture Partners, Steadview Capital, 01 Advisors and Emergent Ventures. Solution Overview: Observe.AI is the future of speech analytics systems for contact centers. Legacy systems can’t keep up...

The Value of Working with Partners   A few years back we would routinely get the question, "Why don't we just work directly with the manufacturer?" My stock answer was always, "Because I am standing in front of you.” I know it was kind of pithy, but...

3 Quick Tips to Save Money on Your Corporate Mobility Tip #1: Get rid of carrier-provided phone insurance Device insurance provided by mobility carriers typically runs around $15 per device. These policies carry a replacement deductible of around $200.00. Insurance carried for a year has already...

Cybersecurity Threats During COVID-19 If you think everyone is taking it easy during COVID-19, you are mistaken. The FBI is reporting that there is a significant spike in activity, both by domestic and international hackers, who look to exploit American businesses. The Crime Complaint Center (IC3)...

5 Steps for Protecting Against Ransomware 1. Patch All Your Systems. Keeping software up to date is annoying, but it's necessary. Make patch management a priority! Many organizations struggle with understanding which systems are out of date, but we have great tools in our portfolio that...

Partner: ACC Business Headquarters: Rochester, NY Founded: ACC Business was acquired by AT&T in 1998. ACC Business was originally founded in 1982 as ACC Telecom. Publicly Traded: ACC Business is owned by AT&T Solution Overview: ACC Business provides all of its customers' access to the AT&T Network, the largest,...

Partner: Nice inContact Headquarters: Ra’anana, Israel – Salt Lake City, UT for US operations Founded: 1986 Publicly Traded: IPO in 2007. Solution Overview: NICE inContact offers an industry leading service level agreement of 99.999% and have been offering cloud contact center solutions for 14 years. That level of longevity...

Partner: 8x8 Headquarters: San Jose, CA Founded: 1987 Publicly Traded: 8x8 went public in 1997 Quick Description: VoIP Phone Systems, Video, Chat and Contact Center (UCaaS & CCaaS) Solution Overview:  Your communication software is a distinct source of speed for your business. It drives the agility and fidelity of all your...