Author: Doug Rabren

What It Is Voice AI is the combination of speech analytics and quality management. The goal of the platform is to improve the overall customer experience by giving agents more data than ever before. Three of the main benefits of Voice AI include: Transcribe and analyze...

SD-When Over the past 3 years our clients have been pounded with a promise of SD-WAN. It started out as a price panacea that was going to kill MPLS and, of course, every client wanted to know about it. I will not get into the weeds on...

Last week I watched a piece on CBS News about the 2017 National Teacher of the Year, Sydney Chaffee.  Ms. Chaffee is a prime example of what is "right" with America.  You could tell that she had a passion for children.  However, when asked the...