August 2020 Five9
Headquarters: San Ramon, CA
Publicly Traded: Five9 issued its IPO in 2014 (FIVN)
Solution Overview: Five9 is a born-in-the-cloud contact center solution. This offering is 100% cloud-based and offers the flexibility and features that a traditional on-prem system simply cannot compete with. Agents can log in from anywhere at anytime with full access to the suite.
Five9 has a world-class, best of breed contact center solution. Along with the award-winning technology suite, you also have access to the industry’s best resources. The team at Five9 is committed to continuously improving the performance of agents, even after go-live is complete.
Five9 has been named a leader in the Gartner Magic Quadrant for five consecutive years. You can download the report here.
Quick Description: Contact Center as a Service (CCaaS)
Is This Solution Right for Me? Do you want to take advantage of speech and natural language processing? Do you want to provide in-depth coaching for your agents in real-time?
- Multi-channel (phone, web, email, chat, video, social media, SMS)
- Custom Reporting and Analytics
- Workforce Optimization
- Integrations, such as CRM
- Inbound, Outbound and Blended
If your organization is looking to refresh your network, please engage our team at BEK Networks for next steps.